NURAVIE

Welcome to Nuravie. These Terms of Service govern your access to and use of our online store, website, and related services. By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

Please read this policy carefully before purchasing our products.

Business Information

Nuravie is a skincare and wellness brand offering products for personal care and general well-being.

• Business/Legal Name: 

  Nuravie

• Business Address: Pakistan

• Email: zulfiqaranam512gmail.com

• Phone/WhatsApp: 03294226638

• Website: 

Please use the contact information above for questions, complaints, returns, or other legal matters.

 Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a purchase agreement under applicable law. If you are under the age of majority, you should use the website with the involvement of a parent or legal guardian where required.

You agree not to misuse our website, submit fraudulent orders, interfere with website security, or use our services for unlawful purposes.

 Product Information and Safety

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, directions, and other information are accurate and up to date.

However, colours and packaging may vary slightly from images displayed online. Product information should be read carefully before use.

Customers are responsible for:

• Reading product labels and ingredient lists.

• Following the recommended directions for use.

• Checking for known allergies or ingredient sensitivities.

• Discontinuing use if irritation or an adverse reaction occurs and seeking appropriate professional advice when necessary.

Where appropriate, patch testing is recommended before introducing a new skincare product.

Nuravie does not guarantee that a product will produce identical results for every individual.

 Health and Medical Disclaimer

Unless expressly identified and legally authorized otherwise, Nuravie products are not intended to diagnose, treat, cure, or prevent any disease.

Information on our website is provided for general educational and informational purposes only. It is not a substitute for medical advice, diagnosis, or treatment from a qualified healthcare professional.

Customers who are pregnant, breastfeeding, taking medication, managing a medical condition, or concerned about a possible reaction should consult a qualified healthcare professional before using relevant products.

No product or website statement should be interpreted as a guarantee of a particular health or skincare outcome.

Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation acknowledges receipt of the order and does not necessarily mean that the order has been accepted. We reserve the right to decline or cancel an order where legally permitted, including in cases of suspected fraud, stock unavailability, pricing errors, or inaccurate order information.

If payment has already been collected for a cancelled order, an appropriate refund will be arranged in accordance with applicable law and our refund procedures.

Customers are responsible for providing accurate contact, billing, and delivery information.

 Prices and Payments

All product prices and applicable charges will be displayed or communicated before the order is finalized.

Available payment methods may include cash on delivery, bank transfer, or approved electronic payment methods, depending on availability.

We take reasonable steps to protect payment transactions. However, third-party payment providers may operate under their own terms and privacy policies.

Any applicable taxes, delivery charges, or other fees will be disclosed as required by law.

 Shipping and Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery within Pakistan is 3–7 business days after dispatch, subject to location, courier availability, and other circumstances.

Delivery estimates are not guaranteed dates. Delays may occur due to weather, public holidays, courier disruptions, or events outside our reasonable control.

Customers must provide a complete and accurate delivery address. Additional charges for re-delivery may apply where legally permitted and disclosed in advance.

Our separate Shipping Policy forms part of these terms and should be read together with this document.

 Returns, Exchanges, and Refunds

Nuravie offers a 15-day return window beginning on the date the order is delivered, subject to the conditions set out in our Return and Refund Policy.

Generally, change-of-mind returns require products to be unused, unopened, and in their original packaging.

Opened or used skincare and health products may be excluded from change-of-mind returns for hygiene and safety reasons, subject to applicable law.

Damaged, defective, incorrect, or misrepresented products will be handled in accordance with applicable legal requirements and the relevant remedies available to customers.

Approved refunds will be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider.

Nothing in this policy excludes or restricts any consumer right or remedy that cannot legally be excluded or restricted.

 Intellectual Property

Unless otherwise stated, Nuravie's brand name, logo, website design, product descriptions, original photographs, graphics, and other original content are owned by or licensed to Nuravie.

You may not reproduce, distribute, modify, publish, or commercially use this material without prior written permission, except where permitted by law.

 Privacy and Personal Information

We collect and use personal information only as reasonably necessary for purposes such as:

• Processing and delivering orders.

• Communicating order updates and responding to inquiries.

• Managing payments, returns, and refunds.

• Preventing fraud and maintaining website security.

• Meeting applicable legal obligations.

• Sending marketing communications where permitted and, when required, with your consent.

Information may be shared with service providers such as courier companies, payment processors, and website hosting providers when necessary to provide our services or comply with legal obligations.

We will take reasonable measures to protect personal information and handle it in accordance with applicable law.

Please read our separate Privacy Policy for further information about data collection, use, retention, sharing, and customer rights.

 Limitation of Liability

To the extent permitted by applicable law, Nuravie is not responsible for indirect or consequential losses arising from website use or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability for fraud, deliberate misconduct, negligence where liability cannot legally be excluded, defective products, or any other liability or consumer remedy that applicable law does not permit us to exclude.

Customers should follow product instructions and seek appropriate professional guidance where necessary.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These services may have separate terms and privacy practices.

Nuravie is not responsible for third-party content or services to the extent permitted by applicable law. This provision does not remove any responsibility we may have for services we provide or for obligations imposed by law.

 Complaints and Dispute Resolution

If you have a complaint about an order, product, payment, or service, please contact us using the details provided in the Business Information section.

We will acknowledge and review complaints and make reasonable efforts to resolve them promptly.

If a dispute cannot be resolved directly, you may pursue any remedies available under applicable law, including approaching the relevant consumer protection authority or competent court.

 Governing Law

These terms are intended for a business operating in Pakistan and are subject to the applicable laws of Pakistan, including relevant provincial consumer protection legislation where applicable.

Nothing in this clause prevents a customer from exercising any mandatory rights available under the law applicable to their transaction.

 Changes to This Policy

Nuravie may update these terms from time to time to reflect changes in our business, services, or legal obligations.

The revised version will be published on our website with an updated effective date. Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired.

 Contact and Legal Notices

For questions, complaints, or requests relating to these terms, please contact:

Nuravie Customer Support

• zulfiqaranam51@gmail.com

• 03294226638

By using our website, you acknowledge that you have had the opportunity to review these terms. Any purchase remains subject to applicable law and the specific terms disclosed at checkout.

Nuravie  (Nourish Your Natural Glow).