Shipping policy

At Nuravie, we are committed to delivering quality skincare and wellness products to your doorstep with care. Your satisfaction and trust are important to us. Please read our shipping and return policy below before placing an order.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or busy periods, processing may take slightly longer.

Delivery Time

Within Pakistan: Estimated delivery within 3–7 business days after dispatch.
Remote areas may require additional delivery time.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated to customers before order confirmation. Any free-shipping offers will be mentioned on our website or promotional materials.

Order Tracking

Once your order has been dispatched, tracking details will be provided when available. You may use these details to follow your shipment or contact our customer support team for assistance.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information. If an incorrect address or unsuccessful delivery causes an order to be returned, additional shipping charges may apply to resend it.

15-Day Return Policy

At Nuravie, we want you to feel confident shopping with us. We offer a 15-day return window from the date your order is delivered, subject to the conditions below.

Eligibility for Returns

To qualify for a return:

The return request must be submitted within 15 days of delivery.
The product must be unused, unopened, and in its original packaging, with seals and labels intact.
Proof of purchase or your order number must be provided.
The return must be approved by our customer support team before the product is sent back.

Important Skincare and Health Product Conditions

For hygiene and safety reasons, opened or used skincare, personal-care, supplement, and other health products are generally not eligible for return due to a change of mind. This restriction does not affect any rights you may have under applicable law, including remedies for defective, damaged, incorrect, or misrepresented products.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery, where possible. Include your order number and clear photographs of the product and packaging.

We will review your claim and, where appropriate, arrange a replacement, return, or refund in accordance with applicable law. Your legal rights will not be limited by this reporting timeframe.

How to Request a Return

To request a return:

Contact our customer support team with your order number and reason for the return.
Provide photographs or other supporting information if requested.
Wait for return approval and instructions.
Package the eligible product securely and send it to the return address provided by our team.

Please do not send products back without receiving return instructions.

Refund Policy

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds: Refunds will be issued to the original payment method where possible, or through another mutually agreed method where appropriate.
Processing time: Please allow 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time.
Shipping fees: Original shipping charges may be non-refundable for change-of-mind returns, where permitted by applicable law. If an error or defect is our responsibility, we will address eligible shipping costs in accordance with applicable law.
Exchanges: Exchanges may be offered for eligible products, subject to stock availability and applicable law

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch, but cannot be guaranteed once an order has been shipped.

If an order has already been dispatched, our return policy will apply.